Career Opportunity | Service Manager - Remote

We are currently seeking a full-time Service Manager to join our team remotely.

EXPERIENCE AVAIL

Are you ready to make a positive difference in the lives of clients and communities? At Avail CPA, we are committed to developing insightful leaders who provide thoughtful solutions and deliver exceptional experiences. With nearly 100 years of history, we have grown into Southern Alberta's largest independently owned business advisory and accounting firm, proudly serving six communities, including Invermere, British Columbia.

Our mission is to provide exceptional service and innovative solutions to our clients, fostering growth and success in our communities.

We’re looking for a confident, technically skilled Service Manager, to join our team in a remote capacity, supporting clients and team members connected to our Lethbridge, AB office. In this role, you’ll act as a trusted advisor—leading engagements, guiding your team, and helping clients achieve their financial goals. If you're passionate about both people and performance—and value the flexibility of remote work with the connection of a local team—we’d love to hear from you.

What You Will Do

Client Service & Growth

• Build and maintain strong client relationships by understanding their unique needs and delivering forward-thinking solutions.
• Support business development by identifying opportunities for growth with existing and potential clients.

Engagement & Tax Management

• Oversee the timely and accurate delivery of accounting and tax services in alignment with firm standards.
• Review and prepare personal, trust, and corporate tax returns, ensuring full compliance with CRA requirements.

Team Leadership

• Mentor and support junior team members, encouraging continuous learning and professional development.
• Review work to ensure technical accuracy, quality, and adherence to firm policies.

Process & Innovation

• Identify and implement improvements in workflow and service delivery to enhance efficiency and client value.
• Stay informed on evolving industry practices and regulatory changes to provide proactive advice.

What We're Looking For

• A CPA designation in good standing.
• 5+ years in public practice, including tax, file review, and client-facing experience.
• Proven ability to manage multiple client engagements and lead other team members in a remote or hybrid work environment.
• Proficiency in Microsoft Office and accounting software such as QuickBooks or similar tools.
• Strong written and verbal communication skills, with the ability to explain complex topics clearly.
• A dedicated home office with minimal distractions and the ability to store confidential information securely.
• Self-motivated, detail-oriented, and comfortable working independently while staying connected to a collaborative team.
• We thank all applicants for their interest. To support collaboration with our Lethbridge-based team, preference may be given to candidates located in the Mountain, Pacific, or Central time zones (MST, PST, or CST).

What We Offer

• A competitive salary aligned with industry standards, with room to grow.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Remote flexibility, combined with the opportunity to support and collaborate with the Lethbridge-based team.
• Exceptional work-life balance in a values-driven firm.
• Ongoing training and professional development in a supportive and innovative environment.

We thank all applicants for their interest in this position however only those candidates selected for an interview will be contacted.