The firm is accountable for personal information in its possession or control.
The firm is accountable for all personal information in its possession or control. This includes any personal information that the firm received directly from clients who are individuals, or indirectly, through clients that are organizations (e.g., corporations, government entities, not-for-profit organizations).
The firm has:
• established and put into effect policies and procedures aimed at properly protecting personal information;
• appointed its Chief Privacy Officer to oversee privacy issues at the firm.
If you have any questions about the firm’s privacy policies and practices, the firm’s Privacy Officer can be reached by email at email@example.com, by phone at 403-382-6800 and by letter at #100,530 – 8th Street South, Lethbridge, Alberta, T1J 2J8.
The firm identifies the purposes for which it collects personal information from clients before it is collected.
The firm collects personal information from clients and uses and discloses such information, only to provide the professional services that the client has requested. The types of information that may be collected for this engagement, and the purposes for which it is collected, are set out in under Principles 3 and 4 of this privacy statement.
The firm obtains a client’s consent before collecting personal information from that client.
The engagement letter sets out your responsibility to obtain any consent required under applicable privacy legislation, for collection, use and disclosure to us of personal information. By signing the engagement letter, you are formally acknowledging this responsibility.
Such personal information could include:
• home addresses
• home telephone numbers
• personal identification numbers (e.g., social insurance numbers, credit card numbers)
• financial information (credit ratings, payroll information, personal indebtedness)
• personnel information (e.g., employment history, references to criminal records)
• information linked to the type of client, for example:
o information in medical records (with respect to organizations such as hospitals or medical practices)
o information related to race, religion, sexual preference, receipt of welfare or subsidized housing (with respect to various types of not-for-profit and government entities)
o source data in claims and in-force databases (with respect to insurance companies)
o Tenant information (with respect to residential leasing companies).
The firm collects only that personal information required to perform its professional services and operate its business, and such information is collected by fair and lawful means.
The partners and team members involved in this engagement need access to some or all of the types of personal information, noted under principle 3 above, to obtain evidence to support the firm’s opinion on the company’s financial statements. Such personal information will be a significant component of various transactions and events affecting the financial statements that will be subjected to confirmation, testing, analyses and such other procedures as the firm considers necessary to perform an audit in accordance with generally accepted auditing standards.
The firm uses or discloses personal information only for purposes for which it has consent, or as required by law. The firm retains personal information only as long as necessary to fulfill those purposes.
As required by professional standards, rules of professional conduct and regulation, the firm documents the work it performs in records, commonly called working paper files. Such files may include personal information obtained from a client.
Working paper files and other files containing, for example, copies of personal tax returns are retained for the time period required by law and regulation.
The personal information collected from a client during the course of a professional service engagement may be:
Shared with the firm’s personnel participating in such engagement;
disclosed to partners and team members within the firm to the extent required to asses compliance with applicable professional standards and rules of professional conduct, and the firm’s policies, including providing quality control reviews of work performed;
provided to members of the organization’s audit committee and board of directors, and others in the company that might not otherwise have access to the information, in the course of communicating aspects of the results of our audit; and
Provided to external professional practice inspectors (e.g., representatives of the Canadian Public Accountability Board, or a provincial institute of chartered accountants), who by law, professional regulation, or contract have the right of access to the firm’s files for inspection purposes.
The firm regularly and systematically destroys, erases, or makes anonymous personal information no longer required to fulfill the identified collection purposes, and no longer required by laws and regulations.
The firm endeavors to keep accurate, complete, and up-to-date, personal information in its possession or control, to the extent required to meet the purposes for which it was collected.
Individual clients are encouraged to contact the firm’s engagement partner in charge of providing service to them to update their personal information.
The firm protects the privacy of personal information in its possession or control by using security safeguards appropriate to the sensitivity of the information.
Physical security (e.g., restricted access, locked rooms and filing cabinets) is maintained over personal information stored in hard copy form. Partners and team members are authorized to access personal information based on client assignment and quality control responsibilities.
Authentication is used to prevent unauthorized access to personal information stored electronically. Encryption is used to prevent unauthorized access to personal information received or sent over the Internet.
For files and other materials containing personal information entrusted to a third party service provider, the firm obtains appropriate assurance to affirm that the level of protection of personal information by the third party is equivalent to that of the firm.
The firm is open about the procedures it uses to manage personal information.
The firm responds on a timely basis to requests from clients about their personal information which the firm possesses or controls.
Individual clients of the firm have the right to contact the engagement partner in charge of providing service to them and obtain access to their personal information. Similarly, authorized officers or team members of organizations that are clients of the firm have the right to contact the engagement partner in charge of providing service to them and obtain access to personal information provided by that client. In certain situations, however, the firm may not be able to give clients access to all their personal information. The firm will explain the reasons why access must be denied and any recourse the client may have, except where prohibited by law.
The firm has policies and procedures to receive, investigate, and respond to clients’ complaints and questions relating to privacy.